TVUC Patient Resources - Everything You Need to Know
We want you to feel at ease and be confident that you can always expect the best from our Tennessee Valley Urology Team. Our staff are highly-skilled professionals who can help you with any questions you have. We are here to help you navigate your way through your unique treatment plan.
The links below will provide you with important information about our practice. Here you will be able to access our TVUC PATIENT PORTAL, download PDF forms, guides and policies as well s read our guidance for arranging your bloodwork. We want you to feel informed, confident and at ease, so please ask us any questions you have.
Quick, Easy and Secure Access to Your Patient Records
Tennessee Valley Urology Center offers online access to our Patient Portal which is provided by IntrinsiQ Specialty Solutions Inc. Within the TVUC Patient Portal, patients have access to their personal records, treatment plans and messages to/from the practice.
Patients can edit or add information to personal health records including family history, medications, and contact details. This information is made available to patients to refer to as they progress through their treatment plan and follow-up appointments. It’s all in here, safe and secure!
Our Telehealth Services Provide Virtual Consultation Options
The pandemic has shifted the paradigms of work throughout the world and our clinic is no exception. We believe in every patient receiving the medical care they need, when they need it, regardless of situations like Covid-19 which may prevent patients from being able to visit one of our practice locations.
Tennessee Valley Urology Center is excited to offer online medical services for those affected by the pandemic or with any situations limiting your ability to reach us physically. Our telehealth service is powered by Doxy.me, a convenient way to connect with your physicians online.
We are proud to offer a solution that enables you to receive our urological health services, allowing you to see your provider at a time and place that is convenient for you. We hope that this new and innovative way of seeking medical help serves you well, enabling us all to navigate these difficult times.
6 Steps to Prepare for your TVUC Telehealth Appointment
- Prior to your appointment – you will receive a call from one of our nurses to give instructions relating to your medical history form and the telehealth call details
- Like all online meetings, have your chosen mobile device (with camera and microphone functionality) ready and set yourself up in a private and comfortable location where you will not be disturbed
- You’ll receive a text message from us around ten (10) minutes before your scheduled appointment
- The text message will contain the link which will direct you to the virtual waiting room
- Click on the “Allow Camera and Mic Access” buttons to activate your audio/visual communications
- Your Doctor will join your online meeting for your telehealth call at the scheduled time.
For any questions, concerns, feedback, or technical issues during your Telehealth appointment, please contact our office at 423-472-3201.
What You Can Expect at Your TVUC Appointments
Thank you for choosing Tennessee Valley Urology Center for your urological healthcare. We pride ourselves on providing compassionate expert specialist care for the full range of urological conditions and complaints. We have been practicing for nearly 60 years across East Tennessee and our Practice Management Team will personally guide you through your initial appointment and any follow-up treatment plans. You can ask our team any questions regarding your urological health and they will either know the answer or will consult the medical team to get you the information you need.
To make an appointment, we will need some personal details, your medical insurance information, and some particulars about your medical history. These questions are outlined in our New Patient Pack. Our team will be able to help you with any questions you have regarding the completion of the forms.
At your Initial Appointment
At your initial appointment, you will meet your Urology Consultant and they will discuss your symptoms, medical and family history and may also perform a physical examination and/or request further diagnostics (such as blood work, lab tests, or X-rays). Once your physician has all of the results from your initial assessment, they will devise your treatment plan. At any point during your consultation(s) and treatment, you can ask any questions you have so that you understand your condition and the path for treatment and wellness.
It will be most helpful if you can please bring all relevant urological-related information of your medical history including previous test results, X-ray reports/films. This will ensure your physician is fully informed to make the most accurate diagnosis and a personalized treatment plan for you.
All appointments must be scheduled in advance as we are unable to accept walk-ins.
Contact the office to schedule your appointment.
Our Best Advice on How to Prepare for Treatments
Tennessee Valley Urology team of medical providers are always attentive and striving to make you feel comfortable and confident as you undergo treatment. To all our new or existing patients, we are here at every step of your recovery from your first appointment till your post-procedure care. Hence, TVUC is prepared to offer you what you need to know about every step of our operations for your procedures for your ultimate convenience.
Occasionally there may be delays for unforeseen circumstances, so our practice management team will keep you informed and support you as needed.
Here’s what to expect on the journey to your treatment:
After your first appointment, your urologist will give further guidelines ranging from further diagnostics and lab tests to treatment plans. Our laboratory service will run all the necessary tests and blood work for your consultation after which your physician will make a diagnosis and prescribe the relevant medications, suggest procedures and provide treatment plans.
What will your treatment plan look like?
You can expect your treatment plan to include physical therapy in the form of exercises best suited for your particular urological condition, as well as dietary changes and suggestions. In essence, a combination of both natural and surgical solutions to help you recover in the most efficient manner.
Follow-up for recovery progress
Your physicians will also brief you on the schedule for follow-up consultations for observation and follow-up on your recovery. If you have procedures recommended, your physician and our staff will provide you with all the relevant details to prepare yourself for the treatment. Our blog also covers the preparation instructions for some procedures involving common conditions so feel free to check them out here.
TVUC also has a procedure cancellation policy in place in the event you are unable to attend the clinic for your scheduled procedure. You’re required to inform our administration at least 48 hours in advance to not be charged for cancellation of your procedure as that time could be used for serving other patients in line. You can find the set of our procedure cancellation policy here. (link)
Tennessee Valley Urology prioritizes your complete care and comfort both during and after your treatments and procedures. We believe in every patient receiving only the best urological care under our roof and we will ensure that you’re satisfied with your treatments at all times. TVUC appreciates you putting your trust in our humble practice for your crucial health matters.
Need Blood Work? All You Need to Know
Tennessee Valley Urology clinic offers a complete and comprehensive list of services from diagnostics to treatments and post-procedure care. To help make your experience faster and more convenient, we now offer in-house lab services.
Patients can come in as a walk-in basis for their lab work within the hours listed below. No appointment is necessary for labs.
Lab Days and Hours:
Monday: 8:30am – 12:00pm, 1:30pm – 4:00pm
Tuesday: 8:30am – 12:00pm, 1:30pm – 3:30pm
Wednesday: 8:30am – 12:00pm, 1:30pm – 3:30pm
Thursday: 8:30am – 12:00pm, 1:30pm – 3:30pm
Friday: 8:30am – 12:00pm, 1:30pm – 2:30pm
400 Berrywood Trail Nw Cleveland, TN 37312 Suite B
Covid-19 Safety is a Team Effort:
As we work to keep you safe, here’s how you can help:
- Please make yourself familiar with our policies.
- If you are planning to visit our offices and are experiencing COVID-19 symptoms, please call our office to reschedule.
- At this time, masks are optional. If you wish to wear a mask, you may do so however; it is not required. Please let our front office staff know if you wish for your care team to wear one as well.
- Please use hand sanitizer where possible and follow good hygiene practices.
Keeping Our Patients and Team Safe and Healthy
At this time, our mask options are optional. If you wish to wear a mask, you may do so however; it is not required. Please let our front office staff know if you wish for your care team to wear one as well.
These are the key Covid-19 protocols that we have put into place to ensure your safety and well being.
Our offices are always sanitized and cleaned, but we have taken additional measures to push this further to prevent transmission of the virus. The shared spaces like the lobby and waiting areas are cleaned twice daily. Our patient examination rooms are cleaned after every individual appointment to minimize the chances of contagion.
Our team and patients are all screened upon entering our office. If you are experiencing symptoms or have been recently exposed to COVID-19, please call our office to reschedule your appointment. This helps us minimise the impacts of Covid-19 for everyone.
We now have a Telehealth option available for those who feel the most comfortable at home or who are sick, yet still wish to seek treatment from one of our providers. Telehealth appointments are scheduled in advance, therefore same-day appointments are subject to availability. Please call our office today to arrange your Telehealth appointment!
Providing our policies, guides, and forms online is our way of ensuring that you are informed and have the information you need. We trust that you’ll respect and follow these policies and guidelines responsibly. We reserve the right to take appropriate actions in the event of any transgression.
Guidance on Medical Insurances and Health Plans
At Tennessee Valley Urology Center we work with a number of medical insurers and health care providers, some of which are listed below. Please note that some insurance providers require you to have a referral or other pre-requisites prior to your initial appointment or treatments. You will need to confirm that your specific healthcare plan or medical policy covers your consultation and treatments with TVUC.
Please speak to our Practice Management team for assistance in confirming these details ahead of your appointment.
- AARP Medicare
- Blue Cross Blue Shield
- First Health (Coventry Health Care)
- United Health Care (Commerical)
- Blue Cross Medicare Advantage
- Aetna Medicare
- Cigna Preferred Medicare
- Alternative Benefits **
- BCBS (Amazon) **
- Cigna Preferred Medicare
- Tricare Prime **
- UHC Compass **
- Walgreens (Nexus) **
** Insurance plan usually requires a referral